[et_pb_section fb_built=”1″ _builder_version=”3.22″][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.0.47″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.9.10″ hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n
How can I order a Zuriell product?<\/span><\/strong><\/p>\n Products can be ordered online on our website www.zuriell.ro\/en<\/span><\/a>, and for larger orders can be ordered by email hello@zuriell.com. hello@zuriell.com<\/span><\/a>.<\/p>\n What payment methods do you accept?<\/span><\/strong><\/p>\n We accept online payment or cash on delivery. For customized orders only online payment is accepted.<\/p>\n How can I make sure that my order has been placed successfully? <\/span><\/strong><\/p>\n Once your order has been registered, you will receive a confirmation email. This will contain the order number and details of the products purchased.<\/p>\n How do I return a product?<\/span><\/strong><\/p>\n The terms and return procedure can be found at: https:\/\/zuriell.ro\/en\/deliver-and-return\/<\/a> . All fees regarding the return of products, the return of money and the return of new products will be borne by the buyer.<\/p>\n If a product is out of stock can I still order it? <\/span><\/strong> What is the delivery period for the products ordered?<\/span><\/strong><\/p>\n Delivery time is between 2-5 working days. For urgent cases, please contact us and\/or write the delivery deadline in your order.<\/p>\n What graphics can I send?<\/span><\/strong><\/p>\n You can send pdf, ai, jpg, png, svg, eps or cdr. For an engraving to come out well, you need the png or jpg images you send to be at a good resolution, in other words, not very pixelated when zoomed in.<\/p>\n Which fonts to choose?<\/span><\/strong><\/p>\n If you have a text that contains more than one word, it is recommended not to use italic (thin) fonts, unless the text will be engraved on several lines.<\/p>\n We recommend italic and regular font combinations for 2-line texts involving for example a name and a title\/phrase. Italic is recommended on the first line, regular on the second line.<\/p>\n Can the color be customized?<\/span><\/strong><\/p>\n Engraving is a very durable and long-lasting way of personalisation, this procedure involves burning the skin and is monochrome (one color).<\/p>\n Scratches have appeared in my diary, how can I fix them?<\/span><\/strong><\/p>\n The skin of the Zuriell diary needs moisturizing from time to time. You can apply any body lotion mixed with water to the skin with a sponge or a fine cloth and then let it dry for 3-5 min. Be careful, a body lotion that is very greasy or rich in oils may darken the skin color a little.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" General FAQs How can I order a Zuriell product? Products can be ordered online on our website www.zuriell.ro\/en, and for larger orders can be ordered by email hello@zuriell.com. hello@zuriell.com. What payment methods do you accept? We accept online payment or cash on delivery. For customized orders only online payment is accepted. How can I make […]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","footnotes":""},"class_list":["post-230811","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t
\nIf a product you wish to purchase is no longer in stock, please contact our Customer Service department on\u00a0+40 799 083 728<\/b><\/span><\/a>. You can also contact us at hello@zuriell.com<\/span><\/a>, where we will get back to you as soon as possible.<\/p>\nFrequently asked questions about engraving\/ customization<\/b><\/h4>\n
Frequently asked questions about diary care<\/b><\/h4>\n