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DELIVER

Delivery is free for all orders whose value exceeds 300 lei placed on the website www.zuriell.ro/en and is made by express courier within 3-5 working days. During holidays and discount periods, the delivery time may be extended. For all other orders below this value, a fee of 17 lei + 3 lei for the cash on delivery method is charged. Deliveries are made only on working days from Monday to Friday between 10 am and 6 pm.

We are not responsible for late shipments, loss, destruction, damage, non-delivery or misdelivery of a shipment or part thereof if caused by, but not limited to, the following circumstances/circumstances beyond our control:

– road blockages (falling trees, rocks, chain collisions), landslides near the road;

– bridge collapses, mountain tunnel blockages, derailment of trains near the road, natural blockages, unauthorised strikes, regional spontaneous riots, unfavorable weather conditions for the proposed route;

– natural causes: earthquakes, cataclysms, devastating storms, tornadoes, natural fires, floods, river spills, waterlogging, etc;

– human causes: states of war, states of siege, forced state ownership, revolutions, popular uprisings, etc;

– non-compliance with orders by suppliers and third parties.

RETURN POLICY

The buyer may request the return of products in the following situations:

– Parcels show severe damage;

– Products have been delivered / invoiced incorrectly. Delivery of products other than those requested must be reported immediately. The buyer may request its return for replacement, and if the product is no longer in stock, he may opt for replacement or full refund. If replacement with a higher value product is agreed, the difference will be paid, or if the value is lower, a partial refund up to the value of the replacement product. Return and transport costs for the replacement product, if any, are borne by the customer.

– Products have manufacturing defects;

– The Buyer has the right to notify the Seller in writing that it renounces the purchase, without penalty and without giving any reason, within 14 days of receipt of the product. Also, in accordance with Art. 7 para. 1 of OG 130/2000, the Buyer has the right to unilaterally terminate the distance contract, in writing, within 14 days from the date of receipt of the product(s), without penalty and without giving any reason. In this case, the direct costs of returning the products shall be borne by the Buyer, according to the law.

The products must be returned in the original packaging, with the invoice attached, and must not show any signs of physical wear or damage.

Products that cannot be returned:

– products on promotion, which benefit from discounts; these products can only be exchanged for other products at a similar price.

– personalised products. Please note that these products are created according to the configurations you specify, so they cannot be exchanged/returned.

If replacement with a higher value product is agreed, the Buyer will pay the difference, or if the value is lower, will receive a partial refund up to the value of the replacement product. Return and transport costs for the replacement product, if any, are borne by the Buyer. If the products whose return is requested have damaged or incomplete packaging, signs of wear, scratches, dents, we reserve the right to decide to accept the return or to withhold an amount, which will be communicated after assessing the damage.

In the event of exercising the legal right to return the product, the reimbursement of its value will be made by bank transfer to the account indicated by the Buyer within 14 days of receipt of the returned product.

FINAL PROVISIONS

If any of the above clauses is found to be null and void or invalid for any reason whatsoever, this clause shall not affect the validity of the other clauses. With the purchase and the release of the order, the customer accepts without objection the conditions and terms of use, the value of which is the same as a valid concluded contract.